Refunds are only available for products with an explicitly stated warranty. If no warranty is listed, the product has no warranty and is not eligible for refund.
A full, uncut screen recording is required from the moment of purchase until the issue occurs. The recording must clearly show activation, account/email details (if applicable), and the problem. No recording = no refund.
No refunds or replacements are provided for revoke waves, mass bans, wipeouts, account loss, or platform/security changes — even if “full warranty” is mentioned.
Refunds, if approved, are calculated strictly based on remaining warranty time: Refund = (Product Price ÷ Warranty Days) × Unused Days.
Warranty begins at the time of delivery, not at first use.
Leaving the server or deleting your support ticket voids all warranty and refund eligibility.
Buyer errors, misuse, incorrect usage, or third-party instability are not covered.
All refund, replacement, or store credit decisions are made at the seller’s final discretion.